What's in the course?

  • Materials

    NISM Online Community Management eBook, Videos, and Worksheets. Complete everything at your own pace!

  • Results

    Gain tools to create positive connections, grow your online community, and manage effective response plans.

Course curriculum

    1. Course Overview and Learning Objectives

    2. Welcome to Community Management!

    3. Community Management Reading

    4. Module 1 Quiz: What do you already know about community management?

    1. Engagement

    2. Module 2: Apply What You've Learned

    3. Module 2: Tools & Resources for Additional Learning

    4. Engagement in Action

    5. State of Community Management 2023 from Community Roundtable

    6. Module 2 Quiz: Community Management Basics

    1. Tools for Creating Connections

    2. Module 3: Apply What You've Learned

    3. Module 3: Tools & Resources for Additional Learning

    4. SMS Compelling Content Calendar

    5. Module 3 Quiz: Community Management Tools

    6. Gamification on LinkedIn and Facebook

    1. Growth Through Engagement

    2. Module 4: Apply What You've Learned

    3. Module 4 Quiz: Growth Through Engagement

    1. Effective Content Types

    2. Effective Content Types

    3. Module 5: Apply What You've Learned

    4. Module 5 Quiz: Effective Content Types

    1. Response Plans

    2. Module 6: Apply What You've Learned

    3. Module 6 Quiz: Response Plans

About this course

  • $99.00
  • 28 lessons
  • 1 hour of video content

Register here

Online Community Management

In this assessment based certificate course you will learn about the basics of managing your online community in good times and in bad.

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Online Community Management

In this assessment-based certificate course, you will learn about the 

The Online Community Management Assessment-Based Certificate Course is designed for social media professionals who are looking to gain a deeper understanding of community management. Building, maintaining, and fostering positive online communities.  How different content can help you engage your community and lead to stronger ROI for your organization. Creating content that is valuable to your audience and outlining your organization's response plan. 


Certified Social Media Strategists can earn 5 CEUs for recertification by completing this course and successfully passing the final exam.

OMCA/OMCP certified professionals can gain 50 PDUs upon successful completion.